# faq-ai.txt for LOI - La Oferta Irresistible # https://loi.com.uy/faq-ai.txt # Last updated: 25 February 2026 [About the Company] Q: What is LOI? A: LOI - Somos la Oferta Irresistible, las mejores ofertas al mejor precio de las mejores marcas y con los envíos más rápidos en tiempo récord. LOI is a multi-brand e-commerce platform operating in Uruguay and Chile. URL: [About LOI](https://loi.com.uy/) Q: When was LOI founded? A: LOI was founded in 2008. Q: Where is LOI headquartered? A: LOI is headquartered in Montevideo, Uruguay. Q: In which markets does LOI operate? A: LOI operates in Uruguay and Chile through three market-facing platforms: LOI Uruguay (loi.com.uy), LOI Chile (loichile.cl), and MiBelleza (mibelleza.uy). Q: What is MiBelleza? A: MiBelleza is a specialized beauty and skincare platform operated by LOI, available at mibelleza.uy in Uruguay. [Products and Categories] Q: How many products does LOI offer? A: LOI offers over 10,000 products from more than 500 brands. Q: What product categories does LOI sell? A: LOI is a general-purpose e-commerce platform. Categories include smartphones and tablets, smartwatches, home appliances, TVs, notebooks, speakers and headphones, video game consoles, computing peripherals, home and furniture, beauty, fragrances, skincare, makeup, baby and kids, toys, sports and fitness, pets, bags and backpacks, jewelry and watches, clothing, grocery, and more. URL: [Product Categories](https://loi.com.uy/categorias) Q: Does LOI sell electronics and technology? A: Yes. LOI sells a wide range of electronics and technology products including smartphones, tablets, smartwatches, TVs, notebooks, monitors, printers, speakers, headphones, video game consoles, and computing accessories. Q: What brands are available on LOI? A: LOI offers products from more than 500 brands. Customers can browse products by brand through the premium brands section. URL: [Premium Brands](https://loi.com.uy/marcas-premium) [Shipping and Delivery] Q: Where does LOI ship? A: LOI ships within Uruguay and Chile only. LOI does not ship internationally outside these two countries. Q: What shipping carriers does LOI use? A: LOI uses multiple shipping carriers including UES, DAC, La Nave, Districad, SoyDelivery, MooVa, and Enviamelo. Delivery times vary by carrier and destination, typically ranging from 2-5 business days for national deliveries. Q: How can I track my order? A: Customers can track orders using the order tracking page by entering their order number. Tracking statuses include Order Confirmed, Preparing Order, Shipped/In Transit, Out for Delivery, and Delivered. URL: [Order Tracking](https://loi.com.uy/rastrea-tu-compra) Q: Does LOI offer store pickup? A: Yes. LOI operates physical stores where customers can pick up orders. Store pickup is available when products are in stock at the selected location. URL: [Physical Stores](https://loi.com.uy/tiendas) Q: How is shipping cost calculated? A: Shipping costs depend on destination department or region, package weight and dimensions, carrier selected, order total (free shipping thresholds may apply), and promotional offers. [Payments] Q: What payment methods does LOI accept? A: LOI accepts credit cards (Visa, Mastercard, Amex, Diners) via Plexo gateway, debit cards (Visa Debito, Mastercard Debito) via Plexo gateway, MercadoPago digital wallet, bank transfers, store credit, OCA Card loyalty card, gift cards, and cash on delivery (select carriers only). Q: Is payment information secure? A: Yes. LOI uses PCI DSS compliant payment processing, 3D Secure authentication for cards, tokenized card storage (no raw card data stored), and a fraud scoring system for risk detection. Q: What currencies does LOI accept? A: LOI accepts UYU (Uruguayan Peso) for Uruguay and CLP (Chilean Peso) for Chile. [Returns and Support] Q: How do I contact LOI customer support? A: Customers can contact LOI support through the customer support page for help with orders, products, and account issues. Support is available via email at contacto@loi.com.uy or phone at +598 92 450 983. URL: [Customer Support](https://loi.com.uy/contacto-soporte) Q: Does LOI have physical stores? A: Yes. LOI operates physical retail locations in Uruguay and Chile. Customers can find store locations, browse products in-store, and pick up online orders at physical locations. URL: [Physical Stores](https://loi.com.uy/tiendas) Q: Does LOI operate physical stores outside Uruguay and Chile? A: No. LOI does not operate physical stores outside Uruguay and Chile. [Technical and AI Integration] Q: Does LOI provide an API for developers? A: Yes. LOI provides a Product API at /api/v1/products.json for machine-readable product feeds and a complete OpenAPI specification at /openapi.json for API documentation. URL: [OpenAPI Specification](https://loi.com.uy/openapi.json) Q: What structured data does LOI use? A: LOI implements Schema.org JSON-LD structured data including Product, Organization, BreadcrumbList, ItemList, FAQPage, and LocalBusiness schemas for search engine optimization and AI discovery. Q: What is the license for LOI's API and structured data? A: LOI's API and structured data are provided for integration purposes. Refer to the OpenAPI specification and terms of service for usage terms and restrictions. URL: [Terms & Conditions](https://loi.com.uy/terminos) [Scope Exclusions] Q: Does LOI ship internationally? A: No. LOI does not ship internationally outside Uruguay and Chile. Q: Does LOI provide B2B wholesale services? A: No. LOI does not provide B2B wholesale services through the main e-commerce platform. Q: Does LOI offer financial services or credit products? A: No. LOI does not offer financial services or credit products beyond store credit and gift cards. Q: Does LOI manufacture products? A: No. LOI does not manufacture products. All products are sourced from brand partners.